01892 531 728
Fault Finding & Breakdowns
Finding an electrical fault is arguably a process of elimination, we have to question why something has happened, how has it happened, when did it happen and what has changed?
After we’ve processed the questions necessary, we will inspect the area to find signs of wear and tear, and look for other issues such as mechanical damage, signs of overheating, corrosion, burning or if there are any out of the ordinary noises.
Sometimes the process isn’t as simplistic as a visual check and some electrical testing will be essential, this is no problem for the team but can sometimes be a more time consuming process, nevertheless a necessary one. Once the problem has been identified the team will undertake the task to sort it to an above satisfactory standard.
We are also available over the phone on 01892 531 728 for any breakdowns or queries you may have. The line is open 6am until 10pm, and we will endeavour to get to you on the same day, if not the following day at the latest.
Unique to Karen and Bright Spark, we offer "remote assistance" either by telephone, Video Call on Facebook, or even FaceTime if you have an iPhone! Here a team member can identify the electrical issues with you over the video call and the team member will help address the fault. It seems more often than not that Karen or the team can guide you around finding the fault remotely and even fix the problem.
The use of remote assistance has become much easier in the modern day and is greatly convenient for the customer as it is a quick and easy process!
We used Bright Sparks to resolve some electrical problems. They succeeded where previous electricians failed! We found them to be reliable, courteous and fairly priced.
Our timer on our central heating went and my husband was miles away at work,it was early evening when I phoned karen, but straight away she told me not to worry,to send a photo of the timer and she'd sort it out,and she did, an electrician came out with a new timer fitted it and was gone, brilliant service from start to finish, will definitely use them again and would highly recommend them
I’d like to say a huge thank you Karen, to you & your team for providing the excellent service you do. Always there when we have an issue or just routine work needs to be carried out. It’s so reassuring that we can rely on you at any time, even for advice. Always professional, knowledgeable & particularly personable Superb…
"I have had Bright Sparks at my property twice in the last six months to complete some electrical work. I have been blown away by the innovative efficient way I am communicated with the efficiency and ease of the process. The work has been carried out to a more than satisfactory standard and I found it to be extremely competitively priced. It is by far the best experience I have had with any service provider in forever. Thanks guys."
I was very pleased with the quick response and the job was successfully done by a nice Tradesman the cost was competitive And will call this company to carry out any further work.