01892 531 728
Fault Finding & Breakdowns
Finding an electrical fault is arguably a process of elimination, we have to question why something has happened, how has it happened, when did it happen and what has changed?
After we’ve processed the questions necessary, we will inspect the area to find signs of wear and tear, and look for other issues such as mechanical damage, signs of overheating, corrosion, burning or if there are any out of the ordinary noises.
Sometimes the process isn’t as simplistic as a visual check and some electrical testing will be essential, this is no problem for the team but can sometimes be a more time consuming process, nevertheless a necessary one. Once the problem has been identified the team will undertake the task to sort it to an above satisfactory standard.
We are also available over the phone on 01892 531 728 for any breakdowns or queries you may have. The line is open 6am until 10pm, and we will endeavour to get to you on the same day, if not the following day at the latest.
Unique to Karen and Bright Spark, we offer "remote assistance" either by telephone, Video Call on Facebook, or even FaceTime if you have an iPhone! Here a team member can identify the electrical issues with you over the video call and the team member will help address the fault. It seems more often than not that Karen or the team can guide you around finding the fault remotely and even fix the problem.
The use of remote assistance has become much easier in the modern day and is greatly convenient for the customer as it is a quick and easy process!
I have always found Karen and her team at Bright Spark to be friendly, professional and reliable. Their quotes have been reasonably priced and provide a thorough breakdown of costs for replacements parts and labour. I highly recommend them.
We are very pleased with the high standard of the recent work carried out by Bright Spark and would happily recommend the service. We were particularly impressed by the quick response to our online enquiry and the email follow up by Karen after the job had been completed. We will definitely use her for any electrical job in the future.
I’d like to say a huge thank you Karen, to you & your team for providing the excellent service you do. Always there when we have an issue or just routine work needs to be carried out. It’s so reassuring that we can rely on you at any time, even for advice. Always professional, knowledgeable & particularly personable Superb…
We were very pleased with the recent electrical work which was carried out in a professional manner by your electrician and will certainly use your company again when future needs arise. Also I would be happy to recommend your services to any of our friends.
I was very pleased with the prompt and efficient service. The electrician phoned in advance to confirm his time of arrival and was friendly and polite.